Terms of Use

These terms cover your use of the Contract Link customer portal at portal.contractlink.ca. By creating an account, you agree to them and to our Privacy Policy.

What we provide

Contract Link reviews contractor quotes for homeowners and explains, in plain language, what a quote includes, what it leaves out and what to ask. Through the portal you can order:

The Broker-Assisted Review is booked separately on contractlink.ca.

What a review is, and isn't

Our reviews are advisory and educational. They're based only on the documents and information you give us. A review is not legal, engineering, inspection or financial advice, and it isn't a guarantee of any contractor's work, pricing, licensing or insurance. Contract Link isn't a contractor and isn't a party to your agreement with one. You make the final decision about who to hire and what to sign.

Your account

You must be 18 or older and give accurate information. Keep your password private; you're responsible for what happens under your account. Tell us right away at info@contractlink.ca if you think someone else has used it.

Your uploads

Only upload quotes you have the right to share. You keep ownership of everything you upload. You give us permission to use it only to prepare your review and keep it in your account.

Prices and payment

Prices are in Canadian dollars and shown before you pay. You pay the amount shown at checkout, and payment is taken by Stripe when you order. Your review starts once payment is confirmed.

Turnaround

We aim to deliver your report within 48 hours of payment. This is a target, not a guarantee. If a quote is unreadable or we need more information, we'll contact you, and the 48 hours restarts once we have what we need.

Refunds

• Before your review starts: you can cancel for a full refund any time while your review's status is Received. Email info@contractlink.ca.
• Once your review is In review: no refund, because the work has begun.
• If we can't complete your review, for example because the quotes can't be read and you can't provide better copies, we'll refund you in full.

Refunds go back to the card you paid with.

Your report

Your report is for your own use. You may share it with the contractors named in it, your family and your advisers. Please don't resell or publish it.

Limits on our responsibility

As far as the law allows, our total responsibility for any claim about a review is limited to the amount you paid for that review. We aren't responsible for a contractor's work, delays, prices or conduct, or for decisions you make based on a review. Nothing in these terms limits rights you have under Ontario consumer protection law.

Ending your account

You can close your account at any time from Account settings or by emailing us. We may suspend an account that breaks these terms, after telling you why where we can.

Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Ontario.

Changes to these terms

We'll post any changes here and update the date at the top. If a change is significant, we'll email you before it takes effect. Changes don't affect reviews you've already paid for.